Growing Reviews While Cutting Costs
RECENT PROJECT
The Brief
Improve the quantity and quality of customer reviews across four brand websites while finding a cost- and resource-effective solution.
The Solution
The focus was on finding the right solution for the business, not just adding another tool. We evaluated potential partners across cost, timing, and internal resources, then ran a hands-on rollout and tracked progress to ensure the change made a real difference.
The Result
The new solution delivered measurable improvements across both performance and efficiency:
+250% increase in monthly review volume
$40k in annual cost savings
Reduced time spent on weekly reporting
Faster response times to customers
An easier-to-use platform that helped improve the quality and consistency of customer responses